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Haier Group's nationwide high-end chain, Katachi | Pengfei Automotive, a top 100 Chinese car dealer and a base for premium BBA (BMW, Mercedes-Benz, Audi) vehicles in Heilongjiang, solemnly promises you: Guarantee: No accidents, fires, or floods. Commitment: Transparent pricing, transparent vehicle condition, and transparent loan interest. Services: Lifetime free maintenance, one-year free paint touch-up, free refrigerant refill, 24/7 free roadside assistance. The first to offer: 3-day return policy, 7-day exchange policy, no-reason return policy, after-sales warranty for used cars, and contracts signed with an official seal.
We cannot privately forge or re-stamp the original vehicle nameplate (this is illegal). If the nameplate is unclear, we will rely on the clear VIN on the windshield and the engine stamp as supplementary proof, and we will warn you of this risk before shipping.
Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.
If the car has been maintained at an authorized dealer, we can extract the desensitized official maintenance history (including entry time, mileage, and maintenance items) through a paid third-party data provider and provide it to you. If some year records are missing, we will honestly inform you that the "records are incomplete."
