deepInspection
The catalytic converter contains precious metals, making it a target for theft. During chassis inspection, we check if the welding points of the catalytic converter are in their original state. Once verified, the vehicle will be sealed after being handed over to port logistics to prevent disassembly and resale.
afterSales
Absolutely not. Any secondary damage caused by overseas non-professional repairs, violent disassembly, or the use of inferior replacement fluids will immediately void any form of "extended parts compensation" we provide.
afterSales
No, we are not responsible. The high salt and humidity of the marine environment do have an impact on the chassis surface. We recommend buyers in tropical islands or countries that use salt for winter snow removal to perform a thorough chassis anti-rust spray locally immediately after the vehicle arrives.
evSmartFeatures
As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.
vehicleCondition
The headliner is considered an "irreversible interior component." If the edges are delaminated or there are deep, hard-to-clean dark water stains, it will directly lead to a downgrade in the interior grade, even if it does not affect driving. We will not use pins or low-quality glue for cosmetic repairs.
vehicleCondition
We maintain an absolute skeptical attitude. In addition to regular visual inspections, we focus on checking for sediment accumulation around the sunroof drainage channels and look for water stains under the A-pillar trim and front floor mats. This is the only effective physical evidence to determine if the sunroof drainage holes are blocked, leading to hidden leaks.
vehicleCondition
The lifespan of rubber sealing strips for frameless doors is usually only 4-5 years. We carefully press the sealing strip at the edge of the roof to check for loss of elasticity and use a high-pressure water gun to wash the seams of the windows to check for direct water leakage due to aging.
vehicleHistory
The underlying data of the China Public Security Traffic Management Network (12123 platform) has strict records for stolen vehicles. Any vehicle that is currently stolen or has had a complex criminal case that is not fully resolved cannot complete the transfer for export.
evSmartFeatures
Once the car system (especially in a closed ecosystem) undergoes a major version upgrade, its bootloader is usually locked, preventing downgrades. If this happens, there is basically no solution in an overseas environment. Therefore, we strongly warn: do not blindly insert a USB drive to upgrade while offline.
priceAndCosts
Yes. For large B2B government or major fleet procurement projects, to ensure the safety of your deposit, we can issue an advance payment guarantee from one of China's four major state-owned banks, but the buyer must bear the issuance fee.
priceAndCosts
No, it is absolutely impossible to get a refund. Not only will there be no refund, but if the proceeds from the port auction of the abandoned cargo are insufficient to cover the exorbitant demurrage and disposal fees, the shipping company and customs will still pursue you (the bill of lading recipient) for the remaining debt through international legal proceedings.
priceAndCosts
Complete records represent underlying trust and zero odometer adjustment risk. In the used car market, solid data history itself carries a high premium. The extra few hundred dollars buys you an impeccable endorsement when selling overseas.
priceAndCosts
Our freight rate quotes have a clear validity period. If the buyer delays the deposit payment and misses the scheduled price lock, the GRI (General Rate Increase) charged by the shipping company must be fully covered by the buyer before booking and loading can be arranged.
transactionFlow
Unauthorized personnel are prohibited from entering and taking photos inside the roll-on/roll-off ship, but we will provide photos of the vehicles parked in the loading area with the ship in the background. The bill of lading marked "Shipped on board" with the date is the most essential legal proof of loading.
transactionFlow
Absolutely prohibited. Chinese customs requires a "bare car" declaration for used car exports. If undeclared goods are found inside the vehicle, it could lead to inspection and detention, or even smuggling charges. We refuse any form of concealment requests.
transactionFlow
Of course. Our system supports single unit orders. However, objectively speaking, the shipping booking fees, documentation processing fees, and customs clearance fees for a single vehicle are very high. We recommend that individual buyers calculate the total landing cost before making a decision.
transactionFlow
Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.
transactionFlow
Our delivery standard is 'As-Is'. If the original owner only hands over one key at the time of collection, the report will clearly state 'Keys: 1'. Do not assume that all used cars come with two keys, as the cost of reprogramming smart keys overseas is very high.
transactionFlow
As long as you provide us with a genuine and valid bank SWIFT MT103 wire transfer message (receipt) within the payment deadline specified in the contract, we will reserve the vehicle and continue with the port operations, even if the funds are held up in the intermediary bank for several days.
docsAndCompliance
Our documentation department has the latest versions of UN38.3 (United Nations Transport of Dangerous Goods Test and Standards) and MSDS reports authorized or filed by major Chinese new energy brands (such as BYD, Geely, GAC), which are essential customs documents for declaring dangerous goods to the maritime authority.
docsAndCompliance
Absolutely not. The U.S. DOT and EPA have strict import restrictions on non-compliant vehicles. Any Chinese used car that is not 25 years old and not produced to U.S. standards will face mandatory crushing and destruction upon arrival at U.S. ports. We directly reject such non-compliant orders.
docsAndCompliance
We cannot privately forge or re-stamp the original vehicle nameplate (this is illegal). If the nameplate is unclear, we will rely on the clear VIN on the windshield and the engine stamp as supplementary proof, and we will warn you of this risk before shipping.
docsAndCompliance
Chinese passenger cars produced after 2005 have fully transitioned to asbestos-free brake pads, clutch plates, and gaskets. However, for export to countries with strict regulations, buyers must pay for sampling and testing by a NATA-accredited laboratory before shipment, and obtain an asbestos-free certificate.
afterSales
This is after-sales support we are very happy to provide. Since overseas alignment machines often lack databases for Chinese brand vehicles, we will send you screenshots of the core chassis parameters from the service manual, making it easier for your technician to manually input the data for precise adjustments.
afterSales
It's extremely difficult. Unauthorized modifications can lead to module current overload protection, resulting in a lock. In China, you need to use the factory online engineer account to reprogram it. It's basically impossible to perform online decoding overseas. We strongly warn against blind electrical modifications on modern integrated circuit vehicles.
afterSales
Temperature differences during sea transport can easily trigger the tire pressure warning. After inflating the tires to the standard pressure (usually 2.5 Bar), most vehicles will automatically clear the warning after driving a few kilometers; some models require manually clicking "Tire Pressure Reset" in the "Vehicle Settings" on the central screen.
afterSales
If there is a minor leak in the lines due to bumps, it is possible that the cooling may not work upon arrival. This is a normal physical loss. The cost of vacuuming, pressure testing, and recharging refrigerant at a local auto repair shop is low and is the buyer's responsibility.
afterSales
Unfortunately, cross-border used cars are not covered by the manufacturer's free recall. If a physical recall occurs involving safety issues (like brake pump defects), we will notify you and offer improved new batch parts at cost price, but you will need to cover the labor costs for the replacement.
afterSales
For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.
afterSales
We can purchase the hardware (diagnostic device) on your behalf. However, the original online diagnostic accounts (especially those involving anti-theft programming and module matching) have strict domestic IP location and real-name authentication restrictions, making it very difficult to log in stably from overseas for a long time, and we cannot guarantee technical support for this.
afterSales
Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.
afterSales
It's extremely difficult. The security level of Chinese brand immobilizers is very high, and you must connect a specialized factory computer to the vehicle's OBD and be online with the domestic server to match it. Losing all keys usually means you need to replace the entire lock cylinder and anti-theft control module while overseas.
afterSales
Mainstream Chinese automakers rarely publish official English versions of their underlying circuit diagrams. We can provide some models' original Chinese technical documents (PDF) for B2B clients, which you will need to translate for your local mechanics using translation software.
evSmartFeatures
The vehicle's wireless charging module (usually Qi protocol) is considered functional as long as it can properly sense and light up with our tested mainstream models. The seller is not responsible for charging issues caused by the buyer's personal electronic device compatibility.
evSmartFeatures
We cannot open each tire to inspect the inside. However, if a visual inspection reveals severe creases on the tire sidewall, it indicates that the run-flat tire has been driven for a long time at zero pressure, damaging its internal structure. We would recommend replacing it before shipping.
deepInspection
Do not use a high-pressure water gun directly! The high-pressure water can instantly damage the fragile aluminum fins of the condenser, leading to a permanent decrease in cooling efficiency. We can only use a low-pressure air gun or a soft brush for surface cleaning.
deepInspection
This is a common issue with sea transport. If the vehicle is parked at a humid dock, the EPB can easily rust to the brake disc. In addition to testing its release before shipping, we try to ask dock workers to secure the wheels with chocks instead of fully engaging the electronic parking brake.
vehicleCondition
Air suspension is very delicate. If, after the vehicle has been stationary for about 12 hours, the height on one side of the vehicle drops more than 1.5 cm when measured from the wheel arch to the tire, we will determine that there is a slight air leak in the air spring or distribution valve on that side and warn you of the high subsequent repair costs.
vehicleCondition
To prevent intermittent failures due to aging of the resistance wire, we will start the engine and set the seat heating/ventilation to maximum for at least 5 minutes, confirming significant temperature changes or airflow output in the cushion and backrest using an infrared thermometer or body sensor.
vehicleHistory
This involves personal privacy, and we have no right or ability to retrieve personal driving violation records from the traffic police system. We can only infer if there was aggressive driving by checking if the engine has been reprogrammed with a higher-level ECU (stage 1/2) or if the transmission has a history of severe overheating.
vehicleHistory
Always rely on the original factory network data from the 4S store. Third-party platforms may have delays or errors when capturing data (such as incorrect VIN entry). In case of a conflict, we rely on physical verification of the actual vehicle to resolve the data discrepancies.
vehicleHistory
Absolutely. The extreme temperature fluctuations will significantly accelerate the aging of chassis rubber parts, oil seals, and interior plastics. For vehicles frequently dispatched across such latitudes, we will conduct fatigue resistance checks on chassis rubber parts that are twice as stringent as those for vehicles in temperate regions.
vehicleHistory
Many car owners do not have their first maintenance done at authorized dealerships, leading to gaps in early data. In such cases, we do not blindly trust the odometer; instead, we analyze the tire production dates and wear levels, as well as the depth of grooves on the brake disc edges, using the "gold standard" of physical wear to infer the intensity of early use.
vehicleHistory
If insurance claims records are accessed, there will usually be notes like "the insured vehicle is fully responsible for hitting a fixed object" or "third-party liability insurance payment." We can roughly reconstruct the accident scene based on this and cross-verify the stress points on the vehicle's frame with paint thickness gauge data.
afterSales
Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.
afterSales
This is a typical case of "secondary damage caused by unprofessional rescue." Many hybrid vehicles require access to "maintenance mode" via engineering computers to allow the water pump to run at full speed for exhaust. We do not bear any moral or financial responsibility for cylinder damage caused by local technicians' misoperation.
exportOverseas
Absolutely. Even if you clear customs through gray channels, local commercial insurance companies will refuse to cover third-party liability insurance due to the vehicle not complying with national traffic laws; additionally, the vehicle will definitely fail the annual safety inspection at the local DMV.
exportOverseas
This is a macro policy minefield. Although used cars are rarely classified as dumping, if your single import quantity is too large and the declared price is significantly lower than local similar products, it can easily trigger an investigation by the tax bureau. We strongly recommend B2B buyers to break down shipments into smaller batches and use multiple invoices for customs clearance.
evSmartFeatures
If the system reports "storage card error," we will consider it as damage or loss of the original owner's personal items, and the platform will not provide a new high-speed TF card for free; the buyer must purchase a replacement after arriving at the port.
priceAndCosts
It will cause serious obstacles. China's foreign exchange controls are extremely strict. If the remittance note and the remitter do not match our declared contract, the bank will reject the transaction (Pending). We will need to spend several days submitting additional explanations to the foreign exchange authority, which will inevitably delay the shipping schedule.
