If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.

Compliance with the law is an absolute requirement for exports. All vehicles exported through our platform must complete the following legal processes: release all domestic bank mortgages, pay all traffic fines, and complete the formal deregistration for "transfer pending export" with the Chinese public security traffic management department. Only vehicles with 100% clear ownership can be approved for export permits.