Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

For B2B large customer orders, a "sampling + full inspection" dual regulation is adopted. Core parameters (no major accidents, no water damage or fire) are subject to 100% inspection per vehicle; appearance and condition are uniformly graded (e.g., uniformly purchasing Grade A), and panoramic images of all vehicles in the batch along with a core indicators comparison list are provided before shipment.

Interior assessment is divided into three core areas: the driver's high-frequency contact area (steering wheel, gear shift, edge of the driver's seat), central control button area, and rear seats and ceiling. The natural sheen of leather surfaces (patina) is normal; however, any physical damage (such as leather tearing, fabric burn holes, or plastic breakage) will be classified as "structural interior damage" and clearly marked.