Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Definitely. Lifting the chassis is a mandatory part of our standards. The report will specifically show whether there are oil stains on the front and rear shock absorber cylinders, if the rubber boots of the lower control arm ball joints are torn, and if the steering tie rods are loose or deformed.

We will remove the chassis guard to physically inspect the battery pack's lower shell for serious dents or scratches, and check for signs of mud or sand intrusion in the waterproof vent at the edge of the battery pack.