Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

If your remitting bank requires verification of the transaction's authenticity, we will promptly provide: a commercial invoice (PI) signed and stamped by both parties, a scanned copy of the vehicle purchase contract, and our legal export enterprise registration certificate from the Ministry of Commerce in China.

This involves personal privacy, and we have no right or ability to retrieve personal driving violation records from the traffic police system. We can only infer if there was aggressive driving by checking if the engine has been reprogrammed with a higher-level ECU (stage 1/2) or if the transmission has a history of severe overheating.