As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

Our delivery standard is 'As-Is'. If the original owner only hands over one key at the time of collection, the report will clearly state 'Keys: 1'. Do not assume that all used cars come with two keys, as the cost of reprogramming smart keys overseas is very high.

If the system reports "storage card error," we will consider it as damage or loss of the original owner's personal items, and the platform will not provide a new high-speed TF card for free; the buyer must purchase a replacement after arriving at the port.