Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Verify if the vehicle model is within the manufacturer's EU certification scope. If not, contact the certification company for single model certification; otherwise, it cannot be registered in Europe.

Use credit check apps (like Check Doctor or Ant Queen) to pull the complete accident record.