There are various reasons, including but not limited to: financial needs, restrictions from lottery policies, moving abroad, or dissatisfaction with certain features of the vehicle. We will ensure that the vehicle was not sold due to catastrophic failures by ruling out major accidents, water damage, and flooding.

Most models adjust through the central control screen menu, while a few models (like some BYD or MG) retain physical levers or paddles on the center console or steering wheel. We will check if the drag feel when the system engages is linearly normal.

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.