Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

We thoroughly rule them out by checking if the cabin wiring harness is melted, if the seat belts have water stains or mold, if there is unusual rust or debris in the seat tracks and cigarette lighter, and by verifying with the insurance company for any "total loss claims." These two types of cars are an absolute sales ban for us.