As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

Under CIF (Cost, Insurance, and Freight) terms, we will insure your vehicle with a reputable international insurance company for "All Risks" before shipment. If total loss or partial damage occurs during sea transport, the risk transfers to you once the goods cross the ship's rail. However, sellwellauto will not stand by; we will assist you in preparing complete claims documentation (such as the bill of lading, invoice, and damage photos) to initiate a cross-border claim process with the insurance company, minimizing your financial loss.

This is after-sales support we are very happy to provide. Since overseas alignment machines often lack databases for Chinese brand vehicles, we will send you screenshots of the core chassis parameters from the service manual, making it easier for your technician to manually input the data for precise adjustments.