Our standard holding period is 3 business days after the deposit is paid (based on the timestamp of the payment slip). The domestic used car market in China moves very quickly, and if we do not receive the bank message confirming the deposit within the specified time, the system will automatically release the hold, and the vehicle will be re-listed for public sale.

The commercial invoice and export license we provide are based on the vehicle's underlying VIN and official Chinese nameplate data. If there are minor discrepancies with the destination country's customs system parameters (such as curb weight), we will issue a "Parameter Explanation Letter" stamped by our company to assist you in explaining, but we cannot change the official document data.

There are various reasons, including but not limited to: financial needs, restrictions from lottery policies, moving abroad, or dissatisfaction with certain features of the vehicle. We will ensure that the vehicle was not sold due to catastrophic failures by ruling out major accidents, water damage, and flooding.