Most new car manufacturers' e-SIMs are directly soldered onto the T-Box motherboard (surface-mounted) and cannot be removed and replaced like a phone. Unauthorized desoldering of the motherboard may cause complete communication failure in the vehicle, and we strictly prohibit this operation.

If there is a minor leak in the lines due to bumps, it is possible that the cooling may not work upon arrival. This is a normal physical loss. The cost of vacuuming, pressure testing, and recharging refrigerant at a local auto repair shop is low and is the buyer's responsibility.

This is a common issue with sea transport. If the vehicle is parked at a humid dock, the EPB can easily rust to the brake disc. In addition to testing its release before shipping, we try to ask dock workers to secure the wheels with chocks instead of fully engaging the electronic parking brake.