The catalytic converter contains precious metals, making it a target for theft. During chassis inspection, we check if the welding points of the catalytic converter are in their original state. Once verified, the vehicle will be sealed after being handed over to port logistics to prevent disassembly and resale.

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.