Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Under CIF (Cost, Insurance, and Freight) terms, we will insure your vehicle with a reputable international insurance company for "All Risks" before shipment. If total loss or partial damage occurs during sea transport, the risk transfers to you once the goods cross the ship's rail. However, sellwellauto will not stand by; we will assist you in preparing complete claims documentation (such as the bill of lading, invoice, and damage photos) to initiate a cross-border claim process with the insurance company, minimizing your financial loss.

For B2B large customer orders, a "sampling + full inspection" dual regulation is adopted. Core parameters (no major accidents, no water damage or fire) are subject to 100% inspection per vehicle; appearance and condition are uniformly graded (e.g., uniformly purchasing Grade A), and panoramic images of all vehicles in the batch along with a core indicators comparison list are provided before shipment.