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When you buy a car from us, we offer the following guarantees: 1. Transparent Vehicle Condition: We provide insurance records, maintenance records, odometer readings, and third-party inspection reports for each vehicle; 2. Transparent Pricing: No hidden fees, support for price comparison across the entire internet; 3. High-Quality Vehicle Sources: Our showroom features carefully selected vehicles in excellent condition and fully prepared; 4. Vehicle Warranty: We offer at least one year/30,000 km extended warranty, and buyback at full price for vehicles damaged in accidents, floods, or fires; 5. After-Sales Guarantee: 3-day return policy, 7-day exchange policy; 6. Financial Services: No hidden fees for mortgages, no handling fees or mortgage fees, primarily offering low-interest bank products. Down payment starts from 10%, with 5-year terms available.
For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.
Always rely on the original factory network data from the 4S store. Third-party platforms may have delays or errors when capturing data (such as incorrect VIN entry). In case of a conflict, we rely on physical verification of the actual vehicle to resolve the data discrepancies.
Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.
