Basic Information

BrandChery
SeriesTiggo 7 Plus
Year2021
First Registration2021/03
Mileage100,000km
Transfer Count-
FuelGasoline
TransmissionCVT
Engine1.5T 156 L4
ColorOther
Seats-

Q&A

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After the vehicle arrived at the port, it was found that the rubber parts of the chassis (such as dust covers and engine mounts) had extensive cracking. Does this fall under the compensation for "certain repair parts compensation"?

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

What should be done if the parameters on the vehicle's Chinese registration certificate do not match those in the destination country's customs database?

The commercial invoice and export license we provide are based on the vehicle's underlying VIN and official Chinese nameplate data. If there are minor discrepancies with the destination country's customs system parameters (such as curb weight), we will issue a "Parameter Explanation Letter" stamped by our company to assist you in explaining, but we cannot change the official document data.

Can I request the original factory parameter sheet for the vehicle (such as the standard camber angles and toe values) from your after-sales service so I can do a four-wheel alignment locally?

This is after-sales support we are very happy to provide. Since overseas alignment machines often lack databases for Chinese brand vehicles, we will send you screenshots of the core chassis parameters from the service manual, making it easier for your technician to manually input the data for precise adjustments.