Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.

Our legal red line is that the amounts on the China Customs declaration, export license, commercial invoice, and bank receipt must be consistent across all four documents. We firmly refuse to engage in the illegal act of issuing "false low-value invoices" to assist buyers in evading customs duties in the destination country.

Do not use a high-pressure water gun directly! The high-pressure water can instantly damage the fragile aluminum fins of the condenser, leading to a permanent decrease in cooling efficiency. We can only use a low-pressure air gun or a soft brush for surface cleaning.