Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Yes. We will use a professional diagnostic tool to scan all vehicle systems, including the Engine Control Unit (ECU), Transmission Control Module (TCM), Anti-lock Braking System (ABS), and Airbag Module (SRS), and provide English screenshots of all current and historical Diagnostic Trouble Codes (DTCs).

It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.