Apply for a certificate of origin from the local customs or trade promotion agency, proving that the country of manufacture is China. This is a necessary document for customs clearance in regions like the Middle East and Southeast Asia.

Our shipping quotes are typically valid for only 7 to 14 days. If a CIF contract is signed and there are significant fluctuations in shipping costs due to war surcharges or route changes imposed by the shipping company before the vehicle is actually loaded, we will transparently provide you with the official price increase notice from the shipping company. At that point, we reserve the right to renegotiate the freight difference or allow you to change the trade terms to FOB, letting you designate your own freight forwarder for booking.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.