As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

Maintain objective expectations. Vehicles over 5 years old inevitably show signs of decreased paint gloss, slight aging of rubber seals, irreversible patina on interiors, and surface rust on chassis components. As long as core structure and mechanical failures are not involved, these are normal depreciation characteristics over time.

If the system reports "storage card error," we will consider it as damage or loss of the original owner's personal items, and the platform will not provide a new high-speed TF card for free; the buyer must purchase a replacement after arriving at the port.