The technician will check the production date codes and brand logos in the lower left corner of all the car's glass (including the windshield, four doors, and rear window) to see if they match the vehicle's factory date on the nameplate. If any glass is found to have a date later than the vehicle's production date, it will be recorded as evidence of a "previous damage replacement."

Yes. If your country (such as Chile, Peru, ASEAN countries, etc.) has signed a bilateral free trade agreement with China, our documentation center will apply to Chinese customs or the trade promotion agency for specific versions of the certificate of origin (such as Form E, Form F, etc.), which can help you legally apply for significant tariff reductions at the destination port.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.