The headliner is considered an "irreversible interior component." If the edges are delaminated or there are deep, hard-to-clean dark water stains, it will directly lead to a downgrade in the interior grade, even if it does not affect driving. We will not use pins or low-quality glue for cosmetic repairs.

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

Chinese EVs ship with GB/T charging ports, which are not used in Europe (Type 2/CCS2), North America (J1772/CCS1/NACS), or most of Latin America. Plan for these extras: 1. GB/T to local standard adapter or converter box: this lets you charge at public stations. A simple passive adapter works for AC charging; DC fast charging needs an active converter, which is expensive — many owners skip it and rely on AC. 2. Portable charger swap: the included travel charger has a GB/T plug. Buy a local wallbox or a portable EVSE with your country's plug instead. 3. Home electrical check: confirm your home circuit can handle 7–11 kW, and have an electrician install a dedicated line if needed. Ask the exporter for the car's charging port photos and on-board charger capacity before buying. Budget roughly a few hundred dollars for adapters and a wallbox. Without planning, you may end up with a car that can only trickle-charge from a wall socket.