We can only infer from the existing connected maintenance records. If the records show continuity and adhere to the recommended maintenance schedule, we will assign a high credit score; if there are gaps of tens of thousands of kilometers, we will assume it was not well maintained during that period and alert you.

VIN consistency is checked at customs in both China and your country, and a mismatch can block clearance. Do the following: 1. Verify early: before payment, ask for clear photos of the VIN plate (dashboard, door frame, engine bay on some models) and compare them with the VIN on the purchase contract, inspection report and any registration documents. 2. Check the characters: VINs never contain the letters I, O or Q. If you see them, the document is either fake or mistyped. 3. Decode it: the first 3 characters are the world manufacturer code, characters 4-8 describe the model and configuration. Decode it online to confirm the documents match the actual trim level you are buying. 4. At destination: when the car arrives, re-check the VIN against the bill of lading and your import declaration before accepting delivery. Any discrepancy found before shipping can be corrected cheaply; after arrival it becomes a legal problem. Make VIN verification part of your pre-shipment inspection checklist.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.