Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

The "usage type" section on the vehicle registration certificate has legal validity. Any vehicle that changes from "commercial" to "non-commercial" has a usage intensity far exceeding that of personal vehicles, and we will label these prominently. Such vehicles are usually cheaper but have more severe mechanical wear.

A proper pre-shipment inspection is more than photos — it is a documented technical examination covering four areas. 1. Structure: paint thickness readings across the body, weld inspection of pillars and chassis rails, rust assessment underneath. 2. Mechanical: engine compression or at least a cold-start video, transmission shifts through all gears, suspension noise test on uneven roads, brake pad and disc thickness measurements. 3. Electronics: full OBD diagnostic scan with printed fault codes, all lights, windows, AC, infotainment, and driver-assistance functions tested. 4. Documentation: VIN and engine number physically matched to the registration certificate, photos of the certificate itself. Insist on a written report with photos, measured values, and a clear pass/fail conclusion per section. Make final payment conditional on this report, not on the seller's word or showroom-condition photos.