Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Odometer tampering is a common risk in the global used car industry. We verify the data by extracting transmission mileage from the OBD computer, checking the most recent maintenance record's mileage, and consulting the national traffic management app for annual inspection records. If there are irreconcilable discrepancies or conflicts in the data, we classify it as a tampered vehicle and refuse to export it.

Water damage is one of the most common hidden problems in used cars, and it often escapes basic photo reviews. During a live video inspection, ask the inspector to check these specific points: 1. Smell test: A musty or moldy odor inside the cabin is the first red flag. Have them open all doors, run the AC briefly, and smell the air from the vents—musty AC often indicates water in the HVAC system. 2. Under the carpets: Lift the floor mats and look for water lines, rust stains, or dampness on the carpet backing and the metal floor underneath. Sediment or silt residue is a giveaway. 3. Seat rails and bolts: Pull the seats fully forward and backward. Rust on seat rails or fresh-looking bolts suggests the seats were removed for cleaning after flooding. 4. Trunk area: Check the spare tire well and under the trunk carpet for standing water marks or rust. 5. Electronics: Test every window, seat adjustment, and the infotainment screen—water-damaged electronics behave erratically. Also request a scan report: flood cars often store history codes for multiple control modules that failed simultaneously. Cross-check the car's origin; vehicles from flood-prone southern regions deserve extra scrutiny.