Most new car manufacturers' e-SIMs are directly soldered onto the T-Box motherboard (surface-mounted) and cannot be removed and replaced like a phone. Unauthorized desoldering of the motherboard may cause complete communication failure in the vehicle, and we strictly prohibit this operation.

We are only responsible for delivering the goods to your designated transshipment port (such as Jebel Ali Port in Dubai). The warehousing fees, customs clearance fees, and storage fees for re-export within the free trade zone need to be calculated separately with local freight forwarders.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.