We have established a database of target country policies. Check the specific requirements of the destination country in advance regarding vehicle age (left-hand/right-hand drive), emission standards (Euro 4/Euro 5), and steering position (left-hand/right-hand drive) to avoid customs clearance issues upon arrival.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

We use quantitative standards. Minor scratches less than 3 cm that do not reach the base coat (which can be polished) are considered normal wear; scratches over 3 cm deep to the base coat or dents larger than 2 cm in diameter will be highlighted in the inspection report's "Appearance Defect Distribution Map" with close-up photos.