Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Absolutely. Even if you clear customs through gray channels, local commercial insurance companies will refuse to cover third-party liability insurance due to the vehicle not complying with national traffic laws; additionally, the vehicle will definitely fail the annual safety inspection at the local DMV.

The technician will put the vehicle in neutral on the lift, rotate the wheels, and listen for any abnormal metal gear whine from inside the motor reducer, and check for gear oil leaks at the joints of the reducer housing.