Our legal delivery milestone is based on the "Estimated Time of Departure (ETD)". As long as the vehicle enters the port area and customs clearance is completed within the agreed timeframe, any delays in shipping schedules due to the shipping company's capacity adjustments will not be considered a breach on our part. The uncontrollability of maritime transport must be factored into your expectations.

SOH (State of Health) measures the battery's remaining capacity as a percentage of its original capacity. Two EVs with the same mileage can have very different SOH depending on charging habits and climate exposure, and since the battery represents 30-50% of a used EV's value, the SOH number is effectively the real price tag. A proper certificate includes current SOH percentage, cell voltage balance, charge cycle counts, battery management system fault codes, and often a projected range estimate. In hot-climate markets like the Gulf, a degraded battery degrades even faster, so a documented SOH above 85-90% is strongly recommended. Exporters who provide verified SOH certificates close deals faster and command better prices, so treat the certificate as a core purchase document, not an extra.

We use quantitative standards. Minor scratches less than 3 cm that do not reach the base coat (which can be polished) are considered normal wear; scratches over 3 cm deep to the base coat or dents larger than 2 cm in diameter will be highlighted in the inspection report's "Appearance Defect Distribution Map" with close-up photos.