Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

The technician will put the vehicle in neutral on the lift, rotate the wheels, and listen for any abnormal metal gear whine from inside the motor reducer, and check for gear oil leaks at the joints of the reducer housing.

The technician will start the vehicle and turn on the air conditioning system, measuring the actual temperature at the vents at the lowest and highest settings with a thermometer; at the same time, they will connect a manifold pressure gauge to check if the refrigerant pressure in the high and low pressure lines is within the normal range, determining if there is a chronic refrigerant leak.