Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Our freight rate quotes have a clear validity period. If the buyer delays the deposit payment and misses the scheduled price lock, the GRI (General Rate Increase) charged by the shipping company must be fully covered by the buyer before booking and loading can be arranged.

For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.