Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

As the importer, you mainly need to bear the following costs at the destination port: import duties, VAT or GST, terminal handling charges, local customs clearance fees, and inland logistics costs from the port to your company. Please consult your local customs broker before placing an order to accurately calculate the total landing costs.

Our responsibility ends with delivering the vehicle to the Russian border or Far East port and providing the legal Chinese export documents. The payment of Scrap Tax, application for SBKTS (Vehicle Structure Safety Certificate), and activation of the final e-PTS electronic passport must be fully handled by the Russian buyer and their local customs broker.