Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

As long as you provide us with a genuine and valid bank SWIFT MT103 wire transfer message (receipt) within the payment deadline specified in the contract, we will reserve the vehicle and continue with the port operations, even if the funds are held up in the intermediary bank for several days.

Two main shipping methods are used for used cars from China: 1) Container shipping: the car is loaded into a 20ft or 40ft container. Safer, protects from weather and damage, and allows personal items inside the car. Slightly more expensive. 2) RoRo (roll-on/roll-off): the car is driven onto the ship. Cheaper for single units, but no protection and no personal belongings allowed. Typical transit times from major Chinese ports (Shanghai, Guangzhou, Shenzhen, Qingdao): - Middle East: 12-20 days - Europe: 25-40 days - East/West Africa: 30-45 days - South America: 35-50 days - Southeast Asia: 5-12 days Add 5-10 days on each side for port handling, customs, and inland delivery. Peak season (before Chinese New Year and summer) can add delays, so book space 2-3 weeks ahead.