Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Of course. Our system supports single unit orders. However, objectively speaking, the shipping booking fees, documentation processing fees, and customs clearance fees for a single vehicle are very high. We recommend that individual buyers calculate the total landing cost before making a decision.

For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.