Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

Typically you will need: 1. The commercial invoice and packing list from the seller; 2. The bill of lading issued by the shipping line; 3. The vehicle's export customs declaration; 4. The original registration certificate and a deregistration or transfer proof from China; 5. A certificate of origin if your country requires it; 6. Destination-specific documents, such as a pre-shipment inspection certificate (for example ECTN for West African ports). Requirements vary by country, so confirm the full list with your customs broker before shipment.