Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Compliance with the law is an absolute requirement for exports. All vehicles exported through our platform must complete the following legal processes: release all domestic bank mortgages, pay all traffic fines, and complete the formal deregistration for "transfer pending export" with the Chinese public security traffic management department. Only vehicles with 100% clear ownership can be approved for export permits.

Our freight rate quotes have a clear validity period. If the buyer delays the deposit payment and misses the scheduled price lock, the GRI (General Rate Increase) charged by the shipping company must be fully covered by the buyer before booking and loading can be arranged.