Europe and some developed countries have very strict regulations on greenhouse gases. If required by customs, we will specify the exact refrigerant type and charge amount according to the vehicle's air conditioning compressor nameplate in the remarks section of the packing list and commercial invoice.

If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.