It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

This is considered a force majeure risk. We will require the vehicle's state of charge (SOC) to be maintained in a safe dormant range of 30%-50% before loading, and we will insure you for all marine risks under CIF terms. If the battery suffers thermal runaway total loss due to abnormal cargo hold temperatures, the insurance company will compensate.

If your market is in extremely cold regions (like Russia or Northern Europe), we strongly recommend purchasing ternary lithium (NMC) models equipped with heat pump air conditioning. The range achievement rate of used LFP batteries typically plummets at minus 15 degrees, and we will alert you accordingly.