Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

VIN consistency is checked at customs in both China and your country, and a mismatch can block clearance. Do the following: 1. Verify early: before payment, ask for clear photos of the VIN plate (dashboard, door frame, engine bay on some models) and compare them with the VIN on the purchase contract, inspection report and any registration documents. 2. Check the characters: VINs never contain the letters I, O or Q. If you see them, the document is either fake or mistyped. 3. Decode it: the first 3 characters are the world manufacturer code, characters 4-8 describe the model and configuration. Decode it online to confirm the documents match the actual trim level you are buying. 4. At destination: when the car arrives, re-check the VIN against the bill of lading and your import declaration before accepting delivery. Any discrepancy found before shipping can be corrected cheaply; after arrival it becomes a legal problem. Make VIN verification part of your pre-shipment inspection checklist.

China has centralized vehicle records you can check remotely before paying anything. Ask the exporter for the 17-digit VIN, then request two reports. First, the maintenance history: third-party platforms pull 4S dealership records showing service dates, mileage and repair items. A mileage line that goes down over time is a red flag for odometer tampering. Second, the insurance claim history: it lists accident dates, claim amounts and repaired parts. Heavy claims involving frame rails or airbags should end the deal. Practical tips: run the reports yourself instead of accepting screenshots from the seller, make sure the report date is close to the delivery date, and cross-check with physical wear such as the steering wheel, pedals and seat bolsters, which cannot lie about high mileage. Keep in mind that small private repairs never enter these databases, so combine history checks with a physical inspection before shipping.