We use quantitative standards. Minor scratches less than 3 cm that do not reach the base coat (which can be polished) are considered normal wear; scratches over 3 cm deep to the base coat or dents larger than 2 cm in diameter will be highlighted in the inspection report's "Appearance Defect Distribution Map" with close-up photos.

A Certificate of Origin (CO) is an official document stating where the vehicle was manufactured. For imports from China, it matters more than many buyers expect. First, customs value: many countries apply duty rates based on the country of manufacture, not where you bought the car. A CO proves the vehicle is Chinese-built, which determines the correct tariff line—skipping it can mean reassessment, fines, or seizure at destination. Second, trade agreements: some countries have preferential tariffs for Chinese goods that only apply with a valid CO. Request a CO issued by the China Council for the Promotion of International Trade (CCPIT) or China Customs, not a self-printed form. Check that the VIN, engine number, and buyer details match your purchase documents exactly. Make receiving the CO a condition before your final payment, and keep the original—customs at destination will ask for it.

It usually refers to very small stone chips on the hood from high-speed driving, nail scratches on the inside of door handles, slight curb scratches on the edges of wheels, and minor wear on interior plastic parts. These do not affect the vehicle's functionality or corrosion resistance.