It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

1) Verify the company: business license, export track record, and a live video call where they show the actual car and its VIN. 2) Hire an independent pre-shipment inspection. 3) Sign a contract stating the VIN, specs, price, Incoterm, and refund conditions. 4) Pay a 20–30% deposit by bank transfer only after the contract is signed — never the full amount, and never to a personal account. 5) After the inspection passes, pay the balance against a copy of the bill of lading. 6) Track the shipment and prepare import documents. 7) Inspect the car on arrival before releasing any final documents. Each step is a checkpoint. Don't let the seller rush you past one.

Maintain objective expectations. Vehicles over 5 years old inevitably show signs of decreased paint gloss, slight aging of rubber seals, irreversible patina on interiors, and surface rust on chassis components. As long as core structure and mechanical failures are not involved, these are normal depreciation characteristics over time.