Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.

Comparing quotes properly means comparing the same thing: 1. Normalize the scope: some quotes include inland transport, export clearance, inspection and ocean freight, others are FOB only. Ask each exporter for a line-item breakdown so you can compare like with like. 2. Check what is excluded: port charges at destination, customs duties, homologation and registration are almost always on you. Get a written list of everything NOT included. 3. Look beyond the number: a quote 10-15% below the market usually means the car has an issue (accident history, rolled-back mileage, pending lien) or the exporter plans to cut corners on inspection and loading. 4. Verify the exporter: business license, export qualification, recent shipment records, and references from buyers in your region. A realistic quote from a verifiable exporter is worth more than a bargain that turns into a dispute. Always pay against milestones with inspection before balance payment.

No, it is absolutely impossible to get a refund. Not only will there be no refund, but if the proceeds from the port auction of the abandoned cargo are insufficient to cover the exorbitant demurrage and disposal fees, the shipping company and customs will still pursue you (the bill of lading recipient) for the remaining debt through international legal proceedings.