This is a typical case of "secondary damage caused by unprofessional rescue." Many hybrid vehicles require access to "maintenance mode" via engineering computers to allow the water pump to run at full speed for exhaust. We do not bear any moral or financial responsibility for cylinder damage caused by local technicians' misoperation.

As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

We can only infer from the existing connected maintenance records. If the records show continuity and adhere to the recommended maintenance schedule, we will assign a high credit score; if there are gaps of tens of thousands of kilometers, we will assume it was not well maintained during that period and alert you.