Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Chinese customs strictly prohibits the export of assembled or cut vehicles that meet mandatory scrapping standards. Since our pre-inspection is very strict, this situation is highly unlikely. However, if the vehicle is detained and returned by customs due to a policy misjudgment, we will fully refund your deposit without interest, ensuring you bear no policy risk.

A clean title check has three layers. First, run the VIN through maintenance records: dealers in China log service visits with mileage, and gaps or mileage rollbacks are red flags. Second, pull insurance claim history — major accidents, fire and flood damage usually leave claim records even if the car was repaired well. Third, verify registration status: confirm the car is not under finance, court seizure, or theft report. From overseas, you can engage a local inspection agency or law firm to retrieve these records and issue a written report. Cross-check the VIN and engine number on the report against the registration certificate; any mismatch means walk away.