No, it is absolutely impossible to get a refund. Not only will there be no refund, but if the proceeds from the port auction of the abandoned cargo are insufficient to cover the exorbitant demurrage and disposal fees, the shipping company and customs will still pursue you (the bill of lading recipient) for the remaining debt through international legal proceedings.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

The original Chinese license plates are obscured to protect the previous owner's personal privacy, and also because the plates have been forcibly reclaimed by Chinese traffic management after the vehicle completed the "transfer pending export" registration. This serves as physical proof that the vehicle has legally and compliantly completed the upgrade.