Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

If General Average is triggered, all cargo owners must share the rescue costs. If you purchased marine insurance with a "General Average included" clause under CIF terms through us, the insurance company will cover this high shared cost for you; if you are an uninsured FOB buyer, you will need to pay it yourself.

Strict definition: All metal body parts (doors, hood, fenders) and the frame must retain the original factory paint, with uniform paint thickness readings. Minor touch-ups or replacements of plastic bumpers, as they do not affect metal corrosion protection and vehicle structure, can still be classified as "original paint" in a broad sense, but we will separately note the condition of the bumper.