Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

This is considered a force majeure risk. We will require the vehicle's state of charge (SOC) to be maintained in a safe dormant range of 30%-50% before loading, and we will insure you for all marine risks under CIF terms. If the battery suffers thermal runaway total loss due to abnormal cargo hold temperatures, the insurance company will compensate.

China has centralized vehicle records you can check remotely before paying anything. Ask the exporter for the 17-digit VIN, then request two reports. First, the maintenance history: third-party platforms pull 4S dealership records showing service dates, mileage and repair items. A mileage line that goes down over time is a red flag for odometer tampering. Second, the insurance claim history: it lists accident dates, claim amounts and repaired parts. Heavy claims involving frame rails or airbags should end the deal. Practical tips: run the reports yourself instead of accepting screenshots from the seller, make sure the report date is close to the delivery date, and cross-check with physical wear such as the steering wheel, pedals and seat bolsters, which cannot lie about high mileage. Keep in mind that small private repairs never enter these databases, so combine history checks with a physical inspection before shipping.