It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.

Our shipping quotes are typically valid for only 7 to 14 days. If a CIF contract is signed and there are significant fluctuations in shipping costs due to war surcharges or route changes imposed by the shipping company before the vehicle is actually loaded, we will transparently provide you with the official price increase notice from the shipping company. At that point, we reserve the right to renegotiate the freight difference or allow you to change the trade terms to FOB, letting you designate your own freight forwarder for booking.

The technician will check the production date codes and brand logos in the lower left corner of all the car's glass (including the windshield, four doors, and rear window) to see if they match the vehicle's factory date on the nameplate. If any glass is found to have a date later than the vehicle's production date, it will be recorded as evidence of a "previous damage replacement."