The commercial invoice and export license we provide are based on the vehicle's underlying VIN and official Chinese nameplate data. If there are minor discrepancies with the destination country's customs system parameters (such as curb weight), we will issue a "Parameter Explanation Letter" stamped by our company to assist you in explaining, but we cannot change the official document data.

There are various reasons, including but not limited to: financial needs, restrictions from lottery policies, moving abroad, or dissatisfaction with certain features of the vehicle. We will ensure that the vehicle was not sold due to catastrophic failures by ruling out major accidents, water damage, and flooding.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.